Cintiq 21UX- THINK AGAIN BEFORE YOU INVEST!!!

I'm sorry, I rarely use my DA to vent (typically I leave that to FaceBook)... but this particular vent has a lot to do with Artists and Digital Artists like a lot of us here on DA.  

About a year ago I had invested in the new Cintiq 21UX and had to be put on a waiting list just to get it since it was on backorder.  Well I receive by brand new box of awesome and after hooking everything up and testing it out I start wondering why there is a red dot on the screen... thinking its a dead pixel (which in my mind it still is) I get Wacom customer support on the phone.

Upon calling Wacom I was not only treated extremely rudely by 4 different people, but one guy had the audacity to laugh at me for assuming that this is something that should be repaired.

Apparently a Cintiq21UX that has a nice red dot in the screen isn't covered under the warranty for repair since its not a "Dead Pixel" rather it is classified as what I am told is "A one partial sub-pixel which is well within the specifications for the product."

It would be nice if WACOM would inform their customers that this is not covered under their extensive 2 year warranty before they invest such a chunk of change.  

Apparently I was told by Wacom's Reps that fresh out of the box these units can have this "DEFECT" and Wacom is unwilling to fix it since "Its well within the specifications for the product".

If all 3 pixels on the layer were "dead" (meaning they are showing up white or black) then a repair is covered under the warranty, but since my unit has a pixel showing up red (meaning 2 of the 3 pixels are working just fine and only one is not) fixing it is not covered under the warranty.

Either way to me THE CONSUMER I am constantly working and looking at a FLAW- whether its white, black, red or friggin tye-dye it hinders my use of the unit as a whole and is a total let down to me of the Wacom brand.

Given from then until now its been the span of just about a year and I have been going back and forth with a Customer Care Rep named Patty Page and her Service Team has been trying to pawn off refurbished units to me in turn for my brand new unit... let me tell you anyone who has received anything refurbished... its always a POC which is what they have been sending me (bent wires, loose wires shoddy repairs).

I'm now releasing this pent up aggression to the public because I've had it with being shunned over with crappy Refurbished Units... and have let Patty know that as well.

People need to know this information before they make such an investment and apparently I'm not the only one with the problem, here is a link to Wacom's own forum with customers being unsatisfied with the same issue with this flawed unit:  forum.wacom.eu/viewtopic.php?f…

I've gotta tell you- I sure am looking forward to my future of staring at a red pixel while doing my digital color works... friggin unbelievable.

Oh and if anyone wants to let Patty know how awesome-tastic their warranty regulations are feel free to let her know, I'd really appreciate it!!!

Patty Page
Patty.Page@wacom.com
Director Customer Care
Wacom Technology Services, Corp
P: 360.896.9833 [Mon-Fri]
Hours: Mon-Thur: 7:30am-5pm
Fri: 8:30am-5pm Pacific Time
www.wacom.com/index2.php

Thanks For Listening Guys!! Take Care!!!